Last updated: 11 August 2026

We ship worldwide from our own workshop. This page sets out how long an order takes, what it costs, and who is responsible for duties. If anything here does not answer your question, email support@rhlights.com.

Shipping costs

Shipping to the United States is free on every order, and import tariffs and duties are included — the price on your quotation is the final price, with nothing added at delivery. For destinations outside the United States, shipping is quoted case by case.

Large fixtures are crated individually and travel by sea freight; smaller pieces go by air. Either way, US orders ship free.

Everything is confirmed in writing on your quotation before you commit to anything. Nothing is added after that point.

How to work out your delivery date

Estimated delivery = processing time + transit time. The two are separate and both are listed below.

Processing time

Made-to-order work does not start until the drawing is approved in writing. Hand-blown glass and hand-applied finishes cannot be rushed without affecting quality, which is why these pieces take longer.

Transit time

Large fixtures travel by sea because air freight for a piece of that size is neither practical nor economic. If your project is time-sensitive, contact us before ordering and we will price an expedited option.

Where we ship from

All goods are dispatched from our workshop in Asia. Orders are contracted with and invoiced by Matinmorn inc, Colorado, United States.

Duties, taxes and customs

For orders shipped to the United States, import duties, tariffs and customs charges are included in your quotation and paid by us — you pay nothing at delivery. For destinations outside the United States, local duties and taxes are your responsibility unless your quotation states otherwise; we are not responsible for delays caused by customs clearance in the destination country.

Tracking

You will receive tracking information by email once the package leaves the workshop. Tracking can also be checked at 17track.net. If you have not received a shipping notification within the processing time above, email us and we will check the order.

Changing your delivery address

• Within 3 calendar days of ordering — address changes are free and almost always succeed.
• After 3 days — the order may already be with the carrier. We will attempt the change but cannot guarantee it.
• Once in transit — carriers charge rerouting fees. Those fees are payable by you, and we will invoice them before the carrier will act. If the fees are not paid the package is returned to us, and the original shipping cost and return charges are deducted from any refund.

Please check your address carefully before confirming an order. We cannot accept responsibility for items lost or misdelivered because of an incorrect address supplied to us.

Damaged, lost or undelivered packages

• If an item is damaged or lost in transit, we replace it at no cost to you. Please photograph the packaging and the damage before unpacking further, and send the photographs to us within 48 hours of delivery.
• If tracking shows "delivered" but the package cannot be found, check with neighbours and your building first — carriers sometimes scan early. If it does not appear within 48 hours, contact us and we will open an investigation with the carrier.
• If a package is refused or cannot be delivered and is returned to us, reshipment is chargeable. We must hear from you within 30 days of the item being returned in order to reship or refund.

Addresses we cannot deliver to

We do not ship to PO Box, APO or FPO addresses. Because of the size of some pieces, an order may arrive in more than one package.

Cancellations

Cancellation of standard items and the treatment of made-to-order pieces are covered in our Refund Policy and clause 4 of our Terms of Service.

Contact

Tel: +1 (510) 439-9576
Email: support@rhlights.com
Matinmorn inc, 6547 N Academy Blvd #2266, Colorado Springs, CO 80918, United States