Double-height hotel lobby with a cascading cluster of teardrop glass pendants above marble seating

FAQ

1.What if I enter the wrong email address or phone number?

Please contact us and we would like to help you change your email address, name or address.

2.What methods of payment do you accept?

We accept a variety of secure payment methods, including bank transfer (T/T), letter of credit for project orders, PayPal, and major credit cards (Visa, Mastercard, American Express).

3.How to customize products?

If you find a specific design of chandelier that you like, but you just need a different size or color.Simply send us an email with the following information：

1. which product – it’s a good idea to send us a link to the product
2. The specific color you want, such as gold or chrome.
3. Specific dimensions regarding width, depth and height, such as 48” Diam or 40"L x 5"W x 1"H
(Not sure what size to choose for your space?)

Don’t worry, you can tell us the size of your room, the size of your dining table, and be able to provide the best photo of your room, and our exclusive designer will guide you to choose the right size.

Our designer will reply to you within 24 hours and provide you with a quote.

Please refer to our customization page for details

4.What is the best way to install my new lights or chandelier?

Installation instructions are included with every product we sell. If you find the installation complicated, we recommend contacting a licensed contractor or electrician.

5.Are your products UL listed?

Yes, our products meet UL standards.

6.How long does it take to ship the product?

Production time
Made-to-order and custom pieces: 25–30 working days, counted from the date you approve the manufacturing drawing — not from the date of enquiry.
In-stock standard pieces: 3–7 business days; intricate or oversized pieces: 7–15 business days.

Transit time
Fixtures under 30 inches: air freight, 6–12 business days.
Fixtures over 30 inches: sea freight, 4–6 weeks.

Full details in our "Shipping Policy".

7.If I purchase a standard product and return it, how long will it take to receive my refund?

● Once your return has been received and reviewed, we will notify you to approve or deny your refund. If you are approved, a refund will be provided to the original payment method within 1-3 business days. Please allow an additional 7-14 business days for your bank or card issuer to post the credit.

● If you have not received your refund after 14 business days, please check your bank account again. Then contact your bank or credit card company. Refunds may take some time to be officially released. If you've done all of this and still haven't received your refund, please contact us at support@rhlights.com

Please refer to the Return and Refund Policy for details.

8.How can I cancel an order?

Customized products cannot be cancelled because customized products cannot be resold.

If you need to cancel your order, please contact us within 24 hours of placing it, and we will be happy to provide free cancellation. But for orders that have exceeded the 24-hour window, a cancellation fee will apply due to processing costs.

Note: You will be notified by email when your order is dispatched. Therefore, the order cannot be cancelled after the goods have been dispatched. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding!